Customer Service Policy

At MaryRuth Organics Shop, our commitment to your wellness extends beyond our products to every aspect of your experience with us. We strive to provide clear, caring, and responsive service that reflects our values of integrity, transparency, and health for all.

1. Our Service Commitment
We aim to respond to all customer inquiries within 24–48 business hours. Your satisfaction and trust are our priority, and we are here to assist with product questions, order support, or any concerns you may have.

2. Contact Information
 Email: [email protected]
We recommend email for non-urgent inquiries, returns, and detailed questions so we can assist you accurately and efficiently.

3. Order Support

  • Confirmation emails are sent once your order is successfully placed.

  • Shipping notifications with tracking information will follow once your order is on its way.

  • If you have not received a confirmation or tracking details within 3 business days, please contact us.

4. Product Information & Guidance
All products are clearly labeled with ingredients, usage instructions, and recommended ages. For additional guidance or personalized suggestions, feel free to reach out. We are happy to help you choose the right supplements for your family’s needs.

5. Returns, Refunds & Exchanges
Your satisfaction is important to us.

  • We accept returns of unopened and unused items within 30 days of delivery for a full refund or exchange.

  • For defective, damaged, or incorrect items, please notify us within 7 days of receipt for a prompt replacement or refund.

  • Return shipping costs are the responsibility of the customer unless the error was made on our end.

  • Please contact us at [email protected] before initiating any return.

6. Privacy & Data Security
We respect your privacy. All personal information provided to us is handled with care and used only to process your orders and enhance your shopping experience. We do not share your data with third parties for marketing purposes.

7. Feedback & Continuous Improvement
We welcome your feedback — it helps us grow and serve you better. Whether it’s a product suggestion, service idea, or a note about your experience, please share it with us at [email protected].

At MaryRuth Organics Shop, we believe healthy living includes a positive and supportive shopping experience. Thank you for allowing us to be part of your wellness journey.

Last Updated: [Current Date]

MaryRuth Organics Shop
[email protected]
maryruthorganicsshop.com